Our Terms & Conditions

VJW Jewellery

Shop B, Grainger Market Arcade

Newcastle upon Tyne



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These are our terms and conditions for using our Web site, and include our policy on using cookies, making purchases through our Web site, how we use the information you choose to send us  and other information.

Need help?

Send us an e-mail, contact us through our Web site.

Or call us on 07951 573092.

Calls are charged at your operator’s standard rate for calling mobile phone.

Information about cookies & how we use your information

Cookies are small files which store information on your own computer/device and are used and accessed by Web sites.

Does VJW Jewellery use cookies?  Our Web site (vjwjewellery.co.uk) does not place any cookies on your computer/device.  vjwjewellery.co.uk does not have access to any cookies on your computer/device.

However, our online payment service is operated by PayPal and through PayPal’s Web site, and PayPal may use cookies as part of their serviceFor example: If you click the ‘View cart’ button on our Web site, this takes you to your online shopping cart provided by PayPal via their Web site.  So that PayPal knows what you’ve already added to your cart, this information may be stored in a cookie on your computer/device.  When you ‘View cart’, PayPal’s web site may access this cookie and the information stored in it to show you what you’ve already added to your cart.  This happens as you choose to add items to your cart or view your cart and is essential to the operation of the shopping cart.  We (VJW Jewellery) do not have access to any of these cookies.  Please visit PayPal’s Web site for more information about their Cookies Policy.

What about other Web sites?  Please be aware that if you click on links to external Web sites (ie Web sites which aren’t vjwjewellery.co.uk), those Web sites may use cookies.  For example, the Twitter buttons on our Web site links to our page on Twitter (www.twitter.com/vjwjewellery).  We have no control over the use of cookies by other Web sites.

What personal information does vjwjewellery.co.uk collect?  We don’t collect any personal information.  Our Web server (one.com) records the number of times our Web pages are viewed.  It does not place cookies on your computer/device and it does not access cookies on your computer/device.  It does not track users or subscribers, record who the users are who view our Web pages or any other personally identifiable information.

If you place an order with us via PayPal, we receive an e-mail from PayPal with your name, dispatch address and e-mail address.  Sometimes we also receive your telephone number.  We only use this information for processing your order.  We do not store it in a database ad will only use

Contact form:  If you send us a message through our contact form, the information you provided in the form is sent to us as an e-mail via our Web server (one.com).  We will use the information you provide us to answer your query and respond by your chosen contact method (for example, by telephone or by e-mail).  We do not record or store your information thereafter.  We typically respond to your queries within 24 hours.

Can I disable cookies?  Yes, these settings can be changed in your browser.  The exact procedure depends on the Web browser you are using.  For more information, you may find the following (external) Web sites useful: www.allaboutcookies.org, www.youronlinechoices.eu (Please note neither of these sites endorse, or are endorsed by VJW Jewellery.)

Cookies: You can find the section on our cookies policy towards the very end of this document.

This page was last updated in June 2014.

Online Payments through the vjwjewellery.co.uk Web site

Please also read the section on our Cookies Policy, towards the end of this document.

From time to time we offer and operate a facility on our Web site (www.vjwjewellery.co.uk) for you to be able to purchase jewellery directly from our Web site.

Transactions made in this way are made through PayPal.  You can identify which items are available to purchase directly online as there will be an ‘Add to cart’ button on the product’s page.

Paying via PayPal

Please also read the section on our Cookies Policy, towards the end of this document.

We accept PayPal for our online payments.  All major cards are accepted, and there is no additional charge to you for making your payment via PayPal.

Your payment is made securely using PayPal’s secure servers—your card details are not passed on to us or recorded by us or our Web site.

When you have placed items in your cart, you will have the options of completing the transaction and paying for the goods you have purchased.  Your shopping cart and all subsequent stages for completing your transaction are carried out on PayPal’s Web site.  We (VJW Jewellery & www.vjwjewellery.co.uk) have no access to your payment details, or indeed to your shopping cart or the completing your transaction process.  Please note all orders are processed in UK pound sterling.

After you have made your payment through PayPal, we receive an order confirmation sent from PayPal with a summary of your order and the delivery address you specified when completing your transaction.

You can find out more about PayPal by following this link.

If you prefer, you can pay with a UK debit or credit card over the telephone.  Please click here for more information.

Questions about using the PayPal payment service

What if I don’t have a PayPal account?  No problem, people with or without a PayPal account can use the PayPal payment service to pay by credit or debit card.  You do not need to have a PayPal account.

Are there any credit or debit card charges?  We do not levy any credit or debit card charges.

Postage and Packaging for UK orders

Postage & packaging is free for orders of £25 and over.  For orders less than £25 (up to and including £24.99) postage & packaging is charged at £2.

If you would like to arrange a special delivery, please send us an e-mail before placing your order: info@vjwjewellery.co.uk or call us on 07951 573092.


We normally post out all orders within two business days.  As everything is handmade it may sometimes take a little longer, in which case we’ll notify you.  We will send you an e-mail or call you or write to you (depending on the contact information you have provided us with) to let you know your item has been posted.  All items are dispatched using Royal Mail.

What if there isn’t an ‘Add to cart button’?

If there isn’t an ‘Add to cart’ button, you can still normally purchase the item either in our shop or by placing an order by telephone (07951 573092), or by sending us an e-mail to: info@vjwjewellery.co.uk.

Can I make a purchase by telephone?

Yes, and UK card payments can be made by telephone (07951 573092)  between 9.30am and 4.30pm Monday to Saturday (excluding UK bank holidays).

We are unable to accept foreign credit or debit cards for telephone payments, but you may still use your foreign debit or credit card to pay online via PayPal.  Please note all transaction are conducted in UK pound sterling.

Overseas orders

We’re more than happy to post orders overseas, but please note your order payment is processed in UK pound sterling.  In most cases you can pay with your own credit/debit card or PayPal account, even if your domestic currency is not UK pound sterling.  We also accept UK card payments by telephone, but please note we do not accept card payments by telephone for credit / debit cards issued by a foreign bank.

Please contact us first by e-mail (info@vjwjewellery.co.uk) or by telephone (+44 7951 573092) so that postage costs can be calculated.  Our standard postage for one item of jewellery for most countries does not normally exceed £2.90.

We normally dispatch all orders within two business days, including overseas orders.  The actual delivery time may depend on your local postal service.

Your country may impose customs charges, duty, import tax or similar.  You will be responsible for all such charges.  Please check locally for any charges that may apply to you.

What if I want to return an item I’ve order through the Web site, by telephone or by other electronic means

If an item you receive is faulty or damaged when you receive it (and this fault was not pointed out to you at the time of purchase), we will of course replace it at our cost or offer you a refund.  Please contact us on 07951 573092 or by e-mail info@vjwjewellery.co.uk.  Any refund will be made via the same payment method as the original purchase.

If you decide you no longer want an item you have ordered on our Web site (for any reason), you have up to fourteen working days after you receive the item to cancel your order and return it.  This is known as the ‘cooling-off’ period.  This is your right under the Consumer Protection (Distance Selling) Regulations 2000.  The item must be unused and in its original packaging.  To cancel your order in these circumstances, please send us an e-mail to info@vjwjewellery.co.uk or call us on 07951 573092 and let us know your name and order date and we will send you instructions for returning the item.  Please note you will be responsible for returning the item, and as there has been no error on our part, you will have to pay the costs of returning the item and we will not refund the postage costs.  We will process your refund upon receipt of your returned item.  Any refund will be made using the original payment method.  This ‘cooling-off period’ right does not apply to any item that we have specially made for you or personalised for you as such items are specifically excluded from the Consumer Protection (Distance Selling) Regulations for the purposes of the cooling-off period.

Our postal address is: VJW Jewellery, B Grainger Market Arcade, Newcastle upon Tyne, NE1 5QE.

Information about our jewellery

As our jewellery featured on our Web site (www.vjwjewellery.co.uk) is handmade, any item you order will not look 100% identical to the pictures on the Web site.  There can be slight differences in the beads and their colouring.  For the semi precious stones, the individual beads are eachly unique and it is unlikely any two beads will be identical.  All of the jewellery pictured on the Web site are items we have made and either sold on this Web site or have for sale / have sold in our shop at Shop B, Grainger Market Arcade, Grainger Market, Newcastle upon Tyne, NE1 5QE (or in our shop at our previous address, 46 Grainger Market, Newcastle upon Tyne, NE1 5JQ).

If you are trying to match colours or want to see exactly what something is like before it is made, we suggest you visit us in our shop, as we can show you the actual beads that will be used in putting the piece of jewellery together for you.

All of our jewellery is costume jewellery.  Please be careful not to spray perfume or solvents onto the jewellery as they may damage it.  Please also be careful not to get the jewellery wet as water may also damage it.  We recommend using a dry cloth to clean the jewellery when necessary.

Information about our Web site

These are our terms and conditions for using our Web site (www.vjwjewellery.co.uk).  By using our Web site you are accepting these terms and conditions.  Please do not place an order or continue to use our Web site if you do not agree to these terms and conditions.

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